Privacy policy

Effective Date: February 7, 2025

Phido ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you use our products, mobile application, and website (collectively, the "Services"). By using the Services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We collect information that you provide directly to us and information that is collected automatically when you use the Services.

1.1 Information You Provide

  • Account Information: When you create an account, we collect your name, email address, phone number, and password.
  • Device Pairing Information: When you pair your Phido keychain or smart device with the app, we may collect device identifiers, pairing codes, and related information.
  • Customer Support: If you contact us for support, we may collect additional information related to your inquiry.

1.2 Information Collected Automatically

  • Location Data: With your permission, we collect precise location data to help you find your lost items using Phido. You can manage location permissions in your device settings.
  • Usage Data: We collect information about how you interact with the app, such as features used, timestamps, and error reports.
  • Device Information: We collect information about your mobile device, including its operating system, unique device identifiers, and network information.

2. How We Use Your Information

We use your information to provide, maintain, and improve the Services, as well as to develop new features and ensure the security of our platform.

Specifically, we may use your information to:

  • Facilitate pairing and functionality of Phido devices with the mobile app.
  • Provide location tracking services to help you find lost items.
  • Send you important updates, such as changes to our terms or privacy policy.
  • Respond to your support requests and improve customer service.
  • Analyze usage trends to improve the functionality and performance of our Services.

3. Sharing Your Information

We do not sell your personal information. We may share your information in the following circumstances:

3.1 With Service Providers

We may share your information with trusted third-party service providers who assist us in operating the Services, such as cloud storage providers, analytics services, and customer support platforms.

3.2 For Legal Compliance

We may disclose your information if required to do so by law or if we believe that such action is necessary to:

  • Comply with legal obligations.
  • Protect and defend our rights or property.
  • Prevent fraud or abuse of our Services.
  • Protect the safety of users or the public.

3.3 With Your Consent

We may share your information with third parties when we have your consent to do so.

4. Your Rights and Choices

4.1 Managing Your Information

You can update or delete your account information by accessing your account settings in the app.

4.2 Location Data

You can manage location permissions in your device settings. Disabling location services may limit certain features of the app.

4.3 Data Retention

We retain your personal information for as long as necessary to provide the Services or as required by law. If you delete your account, we will delete your information, except for data we may be required to retain for legal purposes.

5. Security

We implement appropriate technical and organizational measures to protect your information from unauthorized access, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Children's Privacy

Phido is not intended for use by children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Effective Date" at the top of the policy. If we make significant changes, we will notify you through the app or via email.

8. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Phido Support
support@phido.co

 

 

This Privacy Policy was last updated on February 7, 2025